SESSION 3

STRATEGICALLY COMMUNICATE TO FOSTER CLARITY & BUY-IN WHILE RESOLVING CONFLICT

Overview

The success of our organization, departments and staff to drive the value our customers really need falls on our ability to truly take Ownership that We Need To Have The Same Culture Internally As We Do Externally™. What this means is that the same ideals we do to provide outstanding customer service we must apply with our teams as well. This begins with how we communicate both 1 to 1, with our teams, interdepartmentally and organizationally. We will transform the approach and capability in how you communicate to drive the buy in for all of you people in what is Really Most Important™. 

The Process You Will Go Through & The Results You Will Achieve
 

Step 1: Seek The Truth

Being able to drill down to find the truth and root causes of any situation or breakdowns with your people through the 5 Levels Of Change Process and be able to evaluate any situation or individual to what the true root purpose or challenges are and what the focus need to be going forward.

Step 2: Provide Clarity

Learn how to truly communicate/brand what you are really needing to have happen with any plan, initiative, project or situation where people will fully understand what you are trying to say while learning how to cascade that down throughout your organization/team.

Step 3: Ensure Buy In

Foster full buy in for the people you are communicating to by mastering how to really influence people where you have built the willingness and follow through in them.
 

Step 4: Empower Towards Results

implement a process for how to truly mobilize people to plan and take the right action in any organizational structure whether global, virtual or matrix style immediately so we gain results.

Step 5: Resolve Conflict & Restore Confidence

Approach any breakdown or challenge with greater confidence and precision in order to get back on track more quickly through conflict resolution and negotiating.